What to Do If You Receive Items You Didn't Order

Receiving unexpected items can be a pleasant surprise… or a bit of a mix-up. Let’s break down what to do in these situations so you can enjoy the good surprises and sort out any mishaps.

The Fun Stuff: Bonus Goodies

We love our customers, and sometimes we show it by tossing in free samples or extra treats with your order. If you receive some bonus gummy packs, chocolate snacks, or other tasty surprises alongside your order, don’t overthink it—just enjoy the ride! These extras are our way of saying, “Thanks for being awesome!”

The Not-So-Fun Stuff: Entirely Wrong Orders

Now, if your order looks like it was packed for someone else entirely, it’s time to hit the brakes and contact us. For example:

You ordered a disposable, but you received three disposables (one of the same strain) and two chocolate bars.
That’s probably not your order, and we need to make it right.

Reach out to our support team so we can investigate and get your correct order shipped out ASAP. We’ll also arrange to get the incorrect items returned to us if necessary.

How to Know the Difference

Bonus Goodies: If your order is correct and there are just a couple of extra items (like samples or snacks), they’re on us. No need to contact us—just enjoy!
Entirely Wrong Order: If the majority of your order is incorrect or doesn’t match what you ordered, reach out so we can fix it.