What to Do If You Receive a Wrong/Damaged Item

Oh no! You opened your package, and instead of your favorite item, you found something else—or worse, something that looks like it went through a tumble with a grizzly bear. Don’t worry; Here’s what to do:

Mistakes happen. We’re all human, and as much as we wish they wouldn’t, sometimes they do! Let’s focus on getting this sorted and making things right.

Snap some photos of the item you received or the damaged product. Think CSI: Package Edition. These photos will help us understand the issue and resolve it quickly.

• Do Not Open or Use It: Keep it in its original condition. We’ll cover the shipping costs to return it to us.
  

• If Opened or Used: You’ll need to pay for the product before we can send your actual order.
  

• When We Fix It: Once we receive the incorrect product, we’ll make it worth your while. Expect more product, store credit, or whatever nice surprises we’re feeling that day (maybe all of the above)!
  

Reach out to our support team with the following details:

• Your order number.
  

• A brief explanation of the issue (wrong item or damage).
  

• The photos you took.
  

We promise we’re nice, and we’ll make it right!

Sometimes we throw in extra products just because we like you! If you spot something extra in your package, don’t be the kid who asked about homework as the bell rang by trying to return it. It’s not a mistake—it’s our way of saying thanks for being awesome. (Seriously, keep it. You deserve it!)

Once you’ve contacted us, we’ll investigate and figure out the best way to resolve the issue. Whether that means sending a replacement, issuing a refund, or finding another solution, we’ll take care of you.

Final Notes

• Please report issues as soon as possible so we can help promptly.
  

• If it’s a damaged item, hang on to it until we let you know the next steps.