What to do if your order is late/damaged?
Look, we get it. You were so excited to rip into that package, and now you’re stuck staring at your door or holding a broken box. Bummer. But don’t worry—we’re here to save the day like package superheroes (cape not included). Here’s what to do:
If your package hasn’t shown up by the expected delivery date, first: take a deep breath. Second: don’t yell at your mailbox—it’s not its fault. Unfortunately, once your package is handed over to the courier, delays are out of our control. BUT! We’re still here to help make it right. Reach out to us, and let’s figure this out together. We’ll put on our detective hats and get to the bottom of it faster than you can say, “Where’s my stuff?”
Oh no, your package arrived looking like it lost a fight with a lawnmower? Don’t worry; we’ve got you covered! Here’s what to do:
Snap some clear pics of the crime scene—aka the damaged package and its contents.
Contact us with the photos and details, and we’ll get the ball rolling on filing a claim and sending replacements your way.
(And hey, it’s not your fault—our packages have insurance, so you’re not stuck holding the bag. Or broken box.)
Got an item that refuses to cooperate? Don’t toss it out the window just yet! Check out our tips and tricks in the Knowledge Base—sometimes, it’s just a quick fix. Still no luck? Reach out to us, and we’ll work our magic to get your device up and running. No device left behind!
Whether it’s a late delivery, a package that looks like it went through a blender, or an item that’s giving you sass, we’re here to help. Shoot us a message, and we’ll make it right. Promise.
Your happiness is our top priority, and we’ll do everything we can to turn that frown upside down. Let’s get your order back on track!